- What does using Pystyy cost?
- Nothing. Posting a task, receiving offers, messaging and creating a provider profile are free for both clients and providers. We take no commission on agreed work and no share of the payment. You pay only the agreed price, directly to the provider.
- How does posting a task work?
- You describe in a few sentences what needs doing, in which city and roughly when. The task appears immediately to providers in your area who offer a matching service. They send you offers with prices, you pick the one that suits and agree the details in chat. Posting commits you to nothing — you can also accept no offer at all.
- How long does it take to get offers?
- It depends on the area and the kind of work. In densely populated areas and for common jobs such as cleaning or furniture assembly, offers usually arrive faster than for rarer specialist work. We promise no deadline: Pystyy is a new service and some areas still have few providers. If no offers arrive, the task stays visible to new providers as they join.
- Is Pystyy an employer?
- No. Pystyy is a listing platform that brings clients and providers together. The agreement about the work is made directly between you, and the provider is responsible for their own taxes and any insurance. We are neither a party to the contract nor a payment intermediary.
- How is payment handled?
- You pay each other however you agree — bank transfer, MobilePay, invoice or cash. Pystyy does not process payments and holds no money. Agree the method and timing before the work starts, and ask for a receipt or invoice: you will need it if you claim the household deduction.
- Does the provider have to be a company?
- Not necessarily. A provider may work as a private person, a light entrepreneur, a sole trader or a company, and the profile says which. The difference matters: the household deduction generally requires the provider to be in the Finnish prepayment register, and paying a private person can create obligations for the client. Check the current terms with the Tax Administration.
- Will I get the household deduction for the work?
- Much work done in the home qualifies for the Finnish household deduction, but not all of it, and the terms change from year to year. The deduction generally requires the provider to be in the prepayment register and you to have a receipt or invoice. We mark a profile once we have checked the provider's register entry, and we state when that check was made. The definitive answer always comes from the Tax Administration.
- How do I know a provider can be trusted?
- The profile shows what has been verified and when: the email address, any entry in the prepayment register and other checks. You also see previous reviews, how many jobs have been completed through Pystyy, and which service each review is about. We do not remove reviews at a provider's request. A new provider is not a bad provider — only a new one, and the profile says so plainly.
- Can I be both a client and a provider?
- Yes. The same account can post tasks and offer services. A provider profile can be created at any time, and can also be hidden temporarily if you are not taking work.
- What if the work does not go as agreed?
- Settle it with the provider first — most situations resolve in conversation, and the chat stays saved in the service. If it does not resolve, you can leave an honest review and report the situation to us through the Report link on the profile or the task. Because the contract is between you, we cannot refund money or compel either party — in a dispute, the Finnish consumer advisory service can help.
- Who is liable for damage?
- Whoever causes the damage is liable for it. Pystyy is not a party to the contract and does not insure the work. Before agreeing, ask the provider whether they carry liability insurance, and check the terms of your own home insurance. For larger jobs it is worth agreeing in writing what will be done and what it costs.
- Can I cancel a task or an offer?
- Yes. A published task can be cancelled before you have accepted an offer, and a provider can withdraw an offer before it is accepted. If the work has already been agreed, cancelling is a contractual matter between you — tell the other person as early as you can.
- Where does Pystyy operate?
- The service is open in Helsinki, Espoo, Vantaa, Tampere, Turku and Oulu. A task can be posted in any of them. New cities open as providers are found in the area.
- How is the order of search results decided?
- We sell no visibility and lift nobody for payment. You can choose the order yourself, and by default those who have completed the most jobs through Pystyy come first. Clicks and page views do not affect the order at all. The whole calculation is described on the Search result order page.
- How are licensed services checked?
- Some work is licensed in Finland — electrical and plumbing work, for instance. In those categories a provider must supply a certificate of competence, and the service goes live only once staff have checked it. A private person cannot offer these services at all.
